Contact Us
Contact Info
- General Inquiries info@securityhouselock.com
- Sales sales@securityhouselock.com
- Accounting admin@securityhouselock.com
- Phone (905)669-5300
- Toll free in Canada 1-800-567-5300
- Fax (905)660-6313
- Address 48-665 Millway Ave Concord, ON L4K 3T8
Message Us
FAQ
Account & Registration
Who can register for a wholesale account?
Our wholesale portal is designed for locksmiths, industrial suppliers, and hardware distributors operating in Canada.
How do I register for a Security House account?
Click the “Register” button on our website and complete the form with your company information. Our team will verify your details and approve your account quickly.
Can multiple users from the same company use one account?
Yes — all users from the same location can view company orders. User setup and grouping are handled by Security House. To add a new user, contact our team and we’ll take care of it.
Can I order for multiple company locations under the same account?
Each company location requires a separate account. You cannot change the shipping address yourself. Contact us, and we will create a new account for that location using your existing login. We’ll notify you once it’s ready.
Can I edit the billing or shipping information on my account?
No — once an account is created, billing and shipping details cannot be changed. This ensures all orders are correctly processed in our system, which uses separate company IDs (CIDs) for each location.
Pricing & Orders
How does your wholesale pricing work?
We offer tiered pricing based on your order volume and total purchases. Larger orders unlock better rates to maximize value for your business.
Can I see my pricing before placing an order?
Yes — once your account is approved, your personalized pricing is visible on all products
Can I place orders online and offline?
Absolutely! You can place orders directly through our website or contact our team for phone or email orders.
Do you offer quotes for large or custom orders?
Yes. Contact our support team with your requirements, and we’ll provide a detailed quote quickly.
Can I cancel an order after it’s been placed?
Orders can only be canceled before they are processed for shipment. Once an order has been fulfilled or is in the production stage for custom option (laser engraving), it cannot be canceled. Please contact our support team as soon as possible if you need to cancel an order.
Shipping & Delivery
How long does it take to process and ship orders?
Most orders are fulfilled immediately from stock, with standard shipping times across Canada. Custom orders may take additional time depending on specifications.
Can I track my order after it ships?
Yes — tracking is available for shipments sent via Canada Post and Canpar.
Payments & Terms
What payment methods do you accept?
We accept credit cards, debit cards, EFT (electronic funds transfer), and approved net 30 terms for qualified businesses.
Are there credit terms for wholesale customers?
Yes — businesses can apply for credit terms once their account is approved. Contact our team for details.
Support & Returns
How can I contact your support team?
You can reach us via phone or email for product advice, order assistance, or technical questions.
What if I receive a damaged or incorrect order?
Contact our support team immediately. We will resolve the issue promptly, including replacements or corrections as needed.
Do you provide technical advice for choosing the right lock or keying system?
Yes — our team has years of experience and can guide you to the most effective solution for your needs.